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Paintseal Australia

Policy Library


Protecting the privacy and confidentiality of your personal information is a fundamental commitment at Paintseal Australia Pty Ltd ABN 30 165 726 732, and its associated entities (referred to collectively as “Paintseal,” “we,” “our,” or “us”). The subsidiaries of Paintseal Australia Pty Ltd, as of the date of this Privacy Policy, are listed below.


This Privacy Policy outlines how we collect, utilize, disclose, and safeguard the personal information you provide to us. It is aligned with the provisions of the Privacy Act 1988 (Cth) (“the Privacy Act”).


We encourage you to carefully review this Privacy Policy before providing any personal information to us. Your use of this website signifies your acknowledgment of having been informed about our Privacy Policy.

Paintseal Australia Privacy Policy

In compliance with the Privacy Act, we may collect various types of personal information, including but not limited to:

- Information provided during inquiries, service bookings, or for product warranty administration (such as name, email address, telephone number, postal address, vehicle make, and vehicle model).

- Any other personal information voluntarily provided to us.


We may collect your personal information when you:

- Make service bookings via our website.

- Inquire about products or services through our website.

- Submit a franchise application or employment application.

- Engage with us via telephone, email, or written correspondence.

- Subscribe to our newsletters or informational publications.

- Register for events or trade shows.

- Have face-to-face interactions with our representatives.


Additionally, we may receive personal information about you from our franchisees and dealerships to facilitate the provision of goods and services.


While you are not obligated to provide us with information, choosing not to disclose certain types of personal information may impede our ability to offer the requested services.

Types of Personal Information Collected

We utilize the personal information you provide solely for purposes aligned with the reasons for which it was provided or for directly related purposes. These purposes may include:

- Providing goods and services.

- Administering product warranties.

- Sending marketing communications, such as special offers or service notifications (you can opt out at any time through the unsubscribe function in marketing communications).

- Contacting you for feedback to enhance our products and services (e.g., surveys).

- Administering this website and maintaining business records.


We may disclose your personal information to service providers (e.g., specialized IT companies, mail houses), agents, franchisees, contractors, or related companies, subject to their commitment to use such information in line with this Privacy Policy.


Apart from disclosures reasonably necessary for the identified purposes, we may also disclose your personal information:

- If you have provided consent for such disclosure (e.g., at the time of providing personal information).

- To comply with legal obligations, legal proceedings, or to protect our legal rights.


We strictly refrain from selling, renting, or trading your personal information with third parties.

Use and Disclosure of Personal Information

At times, we may share your personal information with entities located outside of Australia, including New Zealand, the United States of America, Canada, and countries within the European Union. When doing so, we ensure these parties take appropriate measures to protect the information and impose restrictions on its usage.

International Disclosures

We implement reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal information. All the personal information you provide electronically is securely stored on our systems.


Access to and transmission of information is controlled through pre-authorized user accounts with restricted access privileges. However, it's important to note that while we strive to protect your personal information, transmitting data over the Internet carries inherent risks. We cannot guarantee the absolute security or accuracy of transmitted information, and its transmission is at your own risk. Once we receive your information, we employ security measures to prevent unauthorized access.

Securing Your Personal Information

Our website utilizes cookies to support administrative and content management functions and to store viewing preferences. However, no personal information is collected through these means.


During your website visit, we compile statistical data strictly for analysis purposes, including:

- User's server address.

- Date and time of the site visit.

- Accessed pages and downloaded documents.

- Search words used.

- Previous site visited.

- Browser type.


This information aids in determining website usage statistics, and we do not attempt to identify individual users.


We may include hyperlinks or pointers to third-party websites for your convenience and information. While we provide these links, the content on third-party websites is beyond our control. We bear no responsibility for such content, including any further links within those sites. Accessing any third-party sites linked to ours is at your own risk.

Other Websites

This website is provided to you without charge for your convenience and informational purposes only. By granting access to our website content, we do not warrant or imply that it contains all information about us or represents the most current information available about us.

Website Content Disclaimer

You can request access to any personal information we have collected about you by contacting us. We will provide this information (as required by the Privacy Act) upon sufficient proof of identity. For unique or onerous requests, we may request a reasonable access fee.


Should any of the information we have collected about you be outdated or inaccurate, please inform us, and we will promptly rectify it.

Accessing Your Personal Information

This Privacy Policy may be updated, and any revisions will be posted on this website. We recommend checking this website periodically to stay informed about any changes.

Policy Updates

For additional information or to lodge a complaint, please contact our Privacy Officer.


We endeavor to respond to complaints within 15 working days to identify the individual managing your complaint. While striving to resolve complaints within 25 working days, if this is not feasible, we will notify you accordingly.

Further Information/Complaints

Paintseal Australia

2/12 Barrel Way

Canning Vale Western Australia 6155

Phone: +61 8 9355 0530


Privacy Officer Contact Information

Privacy Policy

At Paintseal Australia PTY LTD (PSA), for any claims under the Warranty Terms and Conditions for GEN 4 GlassCoat or ClearVision to be processed, it is imperative to follow the outlined procedure and furnish relevant supplementary information and paperwork.


For warranty claims, please ensure the submission of:

- A warranty claims form (if applicable).

- Original proof of purchase.

- Warranty certificate.


Submit these documents to:


Postal Address: 2/12 Barrel Way, Canning Vale, WA 6155, FTAO – Warranties Department


Prior to approving any claims, PSA (Paintseal Australia) mandates a vehicle inspection. This inspection takes several factors into account. Should any issues arise, notify PSA promptly, specifying the nature of the issue, adhering to the procedures detailed above.


Customers are expected to maintain their vehicles in accordance with the issued warranty card, using Paintseal Approved products. Failure to comply may necessitate professional removal, incurring a fee.


Our commitment is to consistently deliver high-quality service. However, if at any time you feel dissatisfied, please reach out to the local representative for Paintseal Australia PTY LTD. Kindly quote your warranty certificate and invoice number in all correspondence sent to the address provided above.


This complaints procedure does not affect your statutory rights.

Complaints Procedure

Our policy allows a 30-day window for refunds and returns. After this period, we regret that we cannot offer a full refund or exchange.


To qualify for a return, the item must be unused and in its original condition and packaging. Certain goods are exempt from return, including perishable items like food, flowers, newspapers, and intimate or sanitary goods, hazardous materials, or flammable liquids and gases.


Additional non-returnable items:

- Gift cards

- Downloadable software products

- Certain health and personal care items


For a return, a receipt or proof of purchase is mandatory. Kindly refrain from returning your purchase directly to the manufacturer.


Partial refunds may be applicable under specific circumstances, such as:

- Books showing evident signs of use.

- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

- Items returned in a condition not complying with the original or damaged, missing parts, or returned after 30 days post-delivery.

Refunds and Returns Policy

Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your credit card or original method of payment within a stipulated timeframe.


For any delays or missing refunds, we recommend checking your bank account and contacting your credit card company or bank before contacting us.


Only regular-priced items qualify for refunds; sale items are exempt.

Sale Items

We replace items only if they are defective or damaged. To exchange an item for the same one, contact us via email at {email address}, and send the item to 2/12 Barrel Way, Canning Vale, WA 6155, Australia.


If the purchased item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return upon receipt. For items not marked as gifts or if the gift giver had the order shipped to themselves, the refund will be processed directly to the gift giver.


To return a product, mail it to 2/12 Barrel Way, Canning Vale, WA 6155, Australia. Shipping costs for returns are non-refundable and borne by the customer. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items, as we cannot guarantee receipt of your returned item.


For any assistance or inquiries related to refunds and returns, contact us at

Shipping Returns

Warranty Claims

& Complaints Procedure

At Paintseal Australia, we prioritize the security of your payment information during transactions on our website. This Payment Gateway Security Policy outlines the measures we implement to safeguard your payment details in Australia and New Zealand.

Effective Date: (06/12/2023)

We utilize a secure payment gateway to process all transactions, ensuring the confidentiality and integrity of your payment information. Our payment gateway adheres to industry-standard security protocols to protect your data.

Secure Payment Gateway

All sensitive payment information, including credit card numbers, expiration dates, and CVV codes, is encrypted using Secure Socket Layer (SSL) technology. This encryption protocol ensures that your payment details remain confidential and secure during transmission.


Our payment processing complies with the Payment Card Industry Data Security Standard (PCI DSS). This stringent standard ensures the secure handling of credit card information by our payment gateway provider and helps prevent fraud and data breaches.

PCI DSS Compliance

To further enhance security, we employ tokenisation techniques. This involves replacing sensitive payment data with unique tokens, rendering the information unusable to unauthorised entities even if intercepted.


We maintain robust firewall protection and employ industry-standard security measures to prevent unauthorised access, data breaches, or malicious activities that could compromise your payment information.

Firewall and Security Measures

We partner with reputable and trusted third-party payment processors that adhere to strict security standards. These processors are selected based on their commitment to maintaining high levels of security and compliance.

Third-Party Payment Processors

While we take extensive measures to protect your payment information, we encourage users to practice responsible online behaviour. Please ensure that you access our website using secure networks and devices and refrain from sharing sensitive payment information via unsecured channels.

User Responsibility

For any inquiries or concerns related to payment security, please contact our customer service team at

Contact Information

We reserve the right to update or modify this Payment Gateway Security Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Policy Changes

Payment Gateway

Security Policy

At Paintseal Australia Pty Ltd ABN 30 165 726 732 and its subsidiaries ("Paintseal," "we," "our," or "us"), safeguarding your privacy and personal information is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us in accordance with the Privacy Act 1988 (Cth).

Privacy Policy

Welcome to Paintseal Australia! By accessing our website or using our services, you agree to comply with the following Terms and Conditions:

Terms and Conditions

At Paintseal Australia, we use cookies to enhance user experience and gather analytics to improve our services. By using our website, you agree to the use of cookies in accordance with this policy.

Cookie Policy

Our commitment at Paintseal Australia is to ensure your satisfaction with our products and services. To facilitate the return, refund, or exchange process, we have established the following policy:

Refund and Returns Policy

At Paintseal Australia, we aim to provide accurate shipping information and seamless delivery services. To understand our shipping methods, costs, delivery times, and any related restrictions, please consult our Shipping Policy document.

Shipping Policy

We prioritize the security of your payment information during transactions on our website. To learn more about the security measures in place, please refer to our Payment Gateway Security Policy.

Payment Gateway Security Policy

Our website's content is protected by copyright and intellectual property rights. For information on content usage rights and procedures for copyright infringement claims, please review our Copyright and Intellectual Property Policy.

Copyright and Intellectual Property Policy

We aim to provide accurate and up-to-date information. However, please note that we cannot guarantee the accuracy or completeness of the information on our website. For details on our limitations of liability, refer to our Disclaimer/Limitation of Liability policy.

Disclaimer/Limitation of Liability

To ensure a respectful and safe environment for all users, we have established guidelines for acceptable behavior when interacting with our website or services. Please review our Acceptable Use Policy for detailed guidelines.

Acceptable Use Policy

We are committed to making our website accessible to all users, including those with disabilities. To learn more about our commitment to accessibility standards and guidelines, please refer to our Accessibility Policy.

Accessibility Policy

Paintseal Australia


The information provided on the Paintseal Australia website is for general informational purposes only. While we endeavour to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Information Disclaimer (Effective Date: 06/12/2023)

Under no circumstances will Paintseal Australia, its affiliates, officers, directors, employees, agents, or licensors be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your access or use of the website, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if advised of the possibility of such damages.

Limitation of Liability

The Paintseal Australia website may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

External Links Disclaimer

This Disclaimer/Limitation of Liability policy is not intended to exclude or limit any rights that may be available under the applicable law.

Legal Disclaimer

Paintseal Australia reserves the right to update or modify this Disclaimer/Limitation of Liability policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Policy Changes


of Liability

All content, including but not limited to text, graphics, logos, images, audio clips, videos, and software, displayed on the Paintseal Australia website, is the property of Paintseal Australia Pty Ltd ABN 30 165 726 732 and its subsidiaries ("Paintseal") unless otherwise stated. This content is protected by copyright laws and other intellectual property rights.


Paintseal retains all rights, including copyright, to the content and materials on this website. Any unauthorised reproduction, distribution, or use of the content without prior written permission from Paintseal is strictly prohibited and may violate copyright and other laws.

Ownership and Usage Rights (Effective Date: 06/12/2023)

Paintseal respects the intellectual property rights of others and expects our users and third parties to do the same. If you believe that your work has been reproduced or used in a way that constitutes copyright infringement, please provide our designated Copyright Agent with the following information:


1. A physical or electronic signature of the copyright owner or authorised representative.

2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, along with information reasonably sufficient to permit Paintseal to locate the material.

4. Information reasonably sufficient to allow Paintseal to contact the complaining party, such as an address, telephone number, and, if available, an email address.

5. A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Procedure for Copyright Infringement Claims

Paintseal reserves the right to update or modify this Copyright and Intellectual Property Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Policy Changes

Copyright & Intellectual

Property Policy

Paintseal Australia is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to enhance accessibility on our website.

Commitment to Accessibility (Effective Date: 06/12/2023)

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 AA, which are recognised international standards for website accessibility. Our website is designed and developed to be accessible to individuals with disabilities, including but not limited to visual, auditory, motor, and cognitive impairments.

Accessibility Standards

We have implemented various accessibility features on our website to improve user experience, including:


- Alternative text for images and descriptive text for multimedia elements.

- Keyboard navigation and compatibility with assistive technologies.

- Clear and consistent structure and formatting for easy navigation.

- Text resizing options and contrast adjustments for readability.

- Compatibility with screen readers and speech recognition software.

Accessibility Features

We are dedicated to maintaining and improving the accessibility of our website continuously. Our team regularly reviews and updates the website to ensure it meets or exceeds accessibility standards and guidelines.

Ongoing Efforts

We welcome feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us at [Your Contact Information]. Your feedback helps us identify areas that need attention and assists us in enhancing accessibility for all users.


Paintseal Australia reserves the right to update or modify this Accessibility Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Policy Changes

Accessibility Policy

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